Gray and Associates


Gray and Associates is an independent consulting firm specializing in strategic planning, operations, and performance management. We help organizations deliver on their customer experience strategy by preparing all customer touch points to effectively execute the brand promise. Our team of associates has broad experience across various industries.  We approach each project with the individualization and customization needed to accomplish the results we guarantee. 

Customer Experience Strategic Planning

Tactical Operations Execution

Contact Center Design

Contact Center Effectiveness and Efficiency Assessments

Performance Maximization

Keynote Speaking 

Customized Training 

Website Builder