Gray and Associates

About Us

Gray and Associates is a group of independent professionals working together to provide 

customized management consulting services


Ann Gray is the founder and Lead Consultant of Gray and Associates.  She is an internationally recognized management consultant, speaker, and seminar leader. She brings an exciting and effective combination of passion, experience, knowledge, and energy to every engagement.


Ms. Gray’s work focuses on the multiple delivery channels of the overall customer experience and encompasses strategic planning, operations management, and performance maximization.  For over fourteen years she has helped organizations define and reach their customer experience goals through projects involving contact center planning and management, quality assurance, sales, retention, and training and development.


While leading or working as part of a team, Ms. Gray has contributed to the success of contact centers ranging in size from a few employees to thousands.  Her experience spans several industries including financial, insurance, retail, medical, and technology. A sample of the clients she has worked with includes BECU, Abbott Labs, Farmers, Wells Fargo, Commerce, and Starbucks.


Ms. Gray has worked throughout the United States, England, and South Africa. She has a BAS in Business Administration from Dallas Baptist University. She is a Senior Consultant with Gray and Associates. 

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